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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bruce Gill

September 19, 2023

5  out of  5 rating by Bruce Gill
"We have all of our business vehicles and car insurance with Allen and he has never let us down and is a straight forward business man which I appreciate and will continue to do our business here Highly recommend"

Tiffany Beeny

September 18, 2023

5  out of  5 rating by Tiffany Beeny
"I am very excited to be a part of State farm family.. Customer service was excellent it's too bad there's only five spots for stars because I would definitely give 10"

chuck sims

July 18, 2023

5  out of  5 rating by chuck sims
"I had a need to get a family member an insurance policy for her car. The Alan Cox agency were very helpful and assistive to my immediate needs.. Alan Cox, handle this part of my need himself. I was impressed with his drive, initiative and willingness to take care of my immediate need. I got a great auto rate from Alan so I decided to consider more of my needs to his agency.. So, I called again and was taken care of by Jessica in the Alan Cox agency in Killeen Tx. Jessica was very helpful and knowledgeable and ready assist. I was very impressed with their combined customer service that I decided to switch Agents to my local area from Houston. Now, I’m also changing my homeowners insurance policy to State Farm because of their great rates which are saving me money and I have better coverages at the same time.. To conclude, I would highly recommend the Alan Cox Agency in Killeen to my friends and family and certainly anyone who needs a better insurance solution.. My comments are not a paid for endorsement. I have been insured through State Farm for over 20 years.. Chuck Sims"


June 29, 2023

5  out of  5 rating by jemontelw
"Professional and very respectful with each encounter/call. Answered all my questions and made my search for insurance swift."

Sarah Conway

June 27, 2023

1  out of  5 rating by Sarah Conway
"Waited on hold for 20 minutes and the customer service lady hung up on me.."

Myha Neff-McLain

May 24, 2023

5  out of  5 rating by Myha Neff-McLain
"Very friendly staff. Mr. Cox has always gone above and beyond for his clients. I would definitely recommend that if your in the market as a new client or switching companies to go with him."

Jessica Fisher

May 24, 2023

5  out of  5 rating by Jessica Fisher
"Love Alan and his staff!"

savannah contreras

May 22, 2023

5  out of  5 rating by savannah contreras
"thank you alan for all the great help !"

Justin Fisher

May 19, 2023

5  out of  5 rating by Justin Fisher
"Mr Cox and associates are very polite, kind and professional. They really made me feel comfortable while being there. I couldn't have a asked for a better experience. I will continue my services at this branch and never move."

Louis Moran

May 5, 2023

5  out of  5 rating by Louis Moran
"Very knowlegable Staff. Easy to talk to."

Lindsay Chassay

March 18, 2023

5  out of  5 rating by Lindsay Chassay
"Kaylee and Alan were very responsive at all stages of the process and very informative"

Anna Gomez

February 16, 2023

5  out of  5 rating by Anna Gomez
"Thank you State Farm!! My sister and I came in to get a quote for insurance on a new car and was assisted on the spot! All of our questions were answered and everything went smoothly!! Praise God! And a great thanks to Kaylee Dean for assisting us and helping us get the right insurance!! May God bless you!! Thank you again!!"

Dustin Dean

February 8, 2023

5  out of  5 rating by Dustin Dean
"Very friendly, knowledgeable and helped me understand everything. I would recommend!"

BJ “Bountifuljoi” P

December 8, 2022

4  out of  5 rating by BJ “Bountifuljoi” P
"Quick response time. I switched to this agent because the people with whom he works answered all of my questions. I had an accident which was not my fault, but they helped me with my claim."

Aliya Ziesemer

November 1, 2022

5  out of  5 rating by Aliya Ziesemer
"Originally started my policy off with just my car but a few months down the line I added my wife’s car as well due to their great hospitality. Alan Cox is always very helpful with any issues I have and hounded me (politely of course) to make sure I got all necessary documents taken care of. Even though I’m always busy and they can’t always reach me every single time I call they answered and get me taken care of asap before I hang up. I will 100% be renewing my plan with them."

Michal Smith

November 1, 2022

4  out of  5 rating by Michal Smith
"Looking for a cheaper insurance policy due to just tired of paying for high premiums. So went here and saved a few dollars which is great."

Suwanna Buntyn

October 24, 2022

5  out of  5 rating by Suwanna Buntyn
"I love to interact with my agent as a person. Alan Cox is the best I came accross, Alen being transparent with every questions I have and honest with every answers,good or bad answers,he got me😀That what I love him about,I'm so glad to have him as my agent. Also for my family and friends."

Winnie W

October 13, 2022

5  out of  5 rating by Winnie W
"Alan Cox is simply the best! He’s very kind, respectful, professional and knowledgeable. He answered all our questions and provided us with the best rate. Wish could give him more stars. Thanks so much Alan!!"

Ashley Johnson

September 21, 2022

5  out of  5 rating by Ashley Johnson
"He’s always well informed on the policies and he’ll research the information if he isn’t. He communicates well with a smile"

Christina Flores

September 13, 2022

5  out of  5 rating by Christina Flores
"Mr Cox is someone I highly recommend. He really works to get the best insurance plan and throughly explains them. He is also very patient. Thank you Mr Cox you really helped me."

Natasha Lee

September 12, 2022

5  out of  5 rating by Natasha Lee
"I was looking for an affordable rate that could beat out 6 others quotes and Alan was the winner. I am so glad I gave them a chance. Alan's experience is truly unmatched."

Trawan S. Pitts

September 9, 2022

5  out of  5 rating by Trawan S. Pitts
"Moving from Houston, Tx. to Killeen was a huge transition for me!! Finding the right place to stay was even more difficult but Alan Cox and team eased some of the stress with being down to earth and straight up with me about my car and rental insurance. Go here for your insurance needs and tell them Tee sent you!!! Trust me, you won’t be disappointed!!!"

Allie VanDam

August 14, 2022

5  out of  5 rating by Allie VanDam
"Mr. Alan Cox has been taking care of my family for well over 20 years They are personable professional and caring something that you do not find a lot when it comes to dealing with an insurance company. Before our father passed away my dad Charles E Hoffman would always tell us what a great guy he was not counting all the laughing out loud he would do with him if you were hunting for a way to reduce your bill as well as a customer service need to give Mr. Allen Cox an opportunity to save you money and to remind yourself there are still great people in this world"

Mikhayla Perry

July 26, 2022

5  out of  5 rating by Mikhayla Perry
"I have had State Farm for about a year now and only have great things to say about Alan Cox and his team! Kelsie is always so pleasant to speak with. I’ve had such a positive experience I decided to stay with the same branch when I moved a few hours away! They make everything super easy and accessible. Do yourself a favor and reach out to Mr. Alan and his team for ALL of your insurance needs."

Katie Shannon

July 26, 2022

5  out of  5 rating by Katie Shannon
"After moving back from living overseas for 12 years, finding car insurance proved almost impossible to find on my own but Alan went above and beyond to assist me! He was such a positive and huge help!"